Shipping Information
1. Processing Time
All orders will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be shipped on the next working day.
We reserve the right to delay shipment if the recipient address or contact information is incomplete or incorrect.
2. Free Shipping Policy
3. Delivery Time
Standard shipping normally takes 15–30 business days to arrive.
Delivery delays may occur due to customs inspection, local logistics backlog, holiday seasons or force majeure, which are beyond our control.
4. Customs & Import Tax
Buyers are responsible for any import duties, VAT or customs clearance fees charged by local customs. We do not cover any customs-related charges.
If your package is held by customs, please complete clearance with your tracking number.
5. Order Tracking
Once your parcel is shipped, we will send an email including your tracking number and tracking link.
If no logistics updates show within 7 days, feel free to contact our customer service.
6. Returned & Undeliverable Packages
7. Shipping Restrictions
We do not deliver to military restricted zones, remote islands and areas with strict logistics limits.
We will contact you to cancel your order and process a full refund if your location cannot be shipped.