Returns & Refunds
Customer care
Returns & Refunds
A clear return process, with different shipping responsibilities for ordinary returns and order problems.
How a return works
Please contact us before sending anything. We will confirm eligibility and provide the correct return instructions and destination.
Contact us
Send your order number and the reason for the return.
Receive instructions
Wait for the correct return location and shipping guidance.
Send the item
Use tracked shipping and keep the receipt until completion.
Receive the refund
We inspect the item and refund the original payment method.
Who pays return shipping?
The reason for the return determines who is responsible for the necessary shipping cost.
Ordinary returns
For an eligible return that is not caused by a product issue, the customer is responsible for return shipping.
Damaged or incorrect orders
If an item arrives damaged, defective or incorrect because of our mistake, we cover the necessary return or replacement shipping after review.
Refund details
There is no restocking fee for an approved return. Refund timing begins after the returned item arrives and is inspected.
Refund timing
Approved refunds are normally processed to the original payment method within 5-10 business days. Your bank or payment provider may take additional time to display the credit.
Order cancellation
An order may be cancelled before dispatch. Once dispatched, it must follow the return process after delivery.
Items that do not qualify
Items showing wear, damage after delivery, missing parts or missing original packaging may not qualify for a refund.
Consumer rights
This policy does not limit mandatory consumer rights that apply in the customer’s location.
Start a return
Include your order number so we can help faster.